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Shop FAQ’s

Delivery within the UK is free for orders totalling £80 or more (before VAT). Orders under £80 (before VAT) – our standard delivery charge of £5.95+VAT applies.
Delivery to ROI, Rest of Europe and Worldwide: We don’t usually charge any extra (usually free delivery to Europe and worldwide (including Australia and New Zealand) for orders of £80 or more) but we reserve the right to charge extra once you’ve placed your order. If in doubt please contact us for a quote.
If your order is less than £80, we’ll need to add a delivery fee of £5.95 +VAT.
If you need to know more about our delivery charges, please call us on 0800 689 3521

Our displayed price does not include VAT unless specified. We’re VAT registered in the UK and our VAT registration number is 941 322549. We’re obliged to charge VAT on orders dispatched to addresses within the UK.

Our best price promise will aim to offer a lower price than genuine offers from any of our competitors. If you’ve been given a quote from elsewhere which is cheaper, please get in touch and we’ll see if we can beat or match it. You’ll need to provide us with the following:
• The product code of the item you found cheaper on a competitor’s site
• The exact page on the competitor’s website where you found the product cheaper
• Details of any discounts offered
There are a variety of ways you can pay for your order including the following:
Credit/Debit Card
We use Worldpay and Paypal to handle card payments. We accept most major credit and debit cards including Visa (incl. Delta), MasterCard, Switch (incl. Solo) and Electron.
Banker Automated Credit System (BACS)
We accept payments by BACS. Our Bank details are available upon request.
Cheque or Postal Order
We accept cheques (drawn from a UK bank only) or postal orders.
If you would like to pay by cheque or postal order please make payable to “Red Strawberry Solutions Ltd.” and post it to us together with your invoice or order number. For certain orders, we may need the cheque to clear before we can start on the order.
We offer a ‘100% Satisfaction Guarantee’.

If for any reason you are less than 100% satisfied with your purchase, please contact us immediately so we can try to rectify the issue or arrange your return. You have 14 days to return the items to us. Returns for items not required after 14 days may be accepted but at our discretion and could be for less than 100% credit value. This may not be available for items specifically customized to your requirements.

Please contact us to arrange return. Once we’ve confirmed, please repackage the item in a similar fashion to how we sent it to you and mail it to the address given together with the invoice or order reference and a note explaining why.
Our returns address (unless you’re otherwise instructed) is:
Red Strawberry Solutions Ltd.,
Birtley Business Centre,
Station Lane,
County Durham,

Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.

Yes. 100%. We take your privacy extremely seriously. We abide by the UK and EU Rules on data protection and we will not sell, trade or rent your information to a third party. We will only provide your information to a third party if it is necessary for processing your order and facilitating delivery who will also keep your personal details protected.

Please see our Privacy Policy, which viewable by the link at the bottom of every page. By using our web site, you consent to the collection and use of this information. Should we decide to change our Privacy Policy in any way, we will post such changes to our Privacy Policy page, so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Red Strawberry Solutions Ltd. is a company registered in England and Wales under company number 7490857 and our registered office / main trading address is at Red Strawberry Solutions Ltd., Town Hall Chambers Business Centre, High Street East, Wallsend, Tyne and Wear, NE28 7AT, UK. Our VAT number is GB 941 3225 49

Do you have any other questions?
Get in touch today!

Why Choose Us

  • Largest range of Retractable Keychains and Badge Reels in the UK
  • Shipping individually and in bulk
  • Over 15,000 happy customers
  • Many products you just won’t find elsewhere
  • Huge range of ID Card Accessories and Plastic Cards
  • No maximum or minimum order on most items
  • 100% satisfaction guarantee
  • Over 14 years of experience

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