Frequently Asked Questions

Our Pricing

Yes. We offer free standard delivery to anywhere within the UK, Northern Ireland, Republic of Ireland and internationally (where possible) if your order is £80 or above (excluding VAT).
If your order is less than £80, we’ll need to add a delivery fee of £3.95 +VAT
If you need to know more about our delivery charges, please call us on 0800 689 3521.

Our displayed price does not include VAT unless specified. Instead, it will be added at the checkout.

We’re VAT registered in the UK and our VAT registration number is 941 322549. We’re obliged to charge VAT on orders dispatched to addresses within the UK and European Community, except to European Community (non-UK) customers who supply us with their valid VAT registration number.

Our best price promise will aim to offer a lower price than genuine offers from any of our competitors. If you’ve been given a quote from elsewhere which is cheaper, please get in touch and we’ll see if we can beat or match it. You’ll need to provide us with the following:

  • The product code of the item you found cheaper on a competitor’s site
  • The exact page on the competitor’s website where you found the product cheaper
  • Details of any discounts offered

Our Payments

There are a variety of ways you can pay for your order including the following:
Credit/Debit Card
We use Worldpay and Paypal to handle card payments. We accept most major credit and debit cards including Visa (incl. Delta), MasterCard, Switch (incl. Solo) and Electron.
Banker Automated Credit System (BACS)
We accept payments by BACS. Our Bank details are available upon request.

Cheque or Postal Order
We accept cheques (drawn from a UK bank only) or postal orders. If you would like to pay by cheque or postal order please make payable to “Red Strawberry Solutions Ltd.” and post it to us together with your invoice or order number. For certain orders, we may need the cheque to clear before we can start on the order.

When you make an online payment on our website you are directed to the secure payment pages of Worldpay or Paypal who both adhere to the compliance standards of the Payment Card Industry Data Security Standards (PCI).

We do our best to maintain full levels of stock but if we do ever run out of the products that you have ordered, we’ll email you with suitable alternatives, an estimate of the date when the originally ordered product will be back in stock, or a full refund.
You will not be charged insurance on your order. We bear the risk of delivery until you receive your products. Unfortunately, we can’t extend this to orders dispatched to customers outside of the UK Postcode Areas.
Please contact us on 0800 689 3521 for more information.

Our Guarantee and Returns

As well as your being entitled to a seven-working-day ‘cooling off’ period when you can return your order to us for no reason for a full refund, we offer a ‘100% Satisfaction Guarantee’.
If for any reason you are less than 100% satisfied with your purchase, please contact us immediately so we can try to rectify the issue or arrange your return. You have 14 days to return the items to us. Returns for items not required after 14 days may be accepted but at our discretion and could be for less than 100% credit value. This may not be available for items specifically customised to your requirements.
Please contact us to arrange return. Once we’ve confirmed, please repackage the item in a similar fashion to how we sent it to you and mail it to the address given together with the invoice or order reference and a note explaining why.
Our returns address (unless you’re otherwise instructed) is:
Red Strawberry Solutions Ltd.,
The Storage Place,
Brewery Lane,
Felling,
Gateshead,
NE10 0EY
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.

Privacy

Yes. 100%. We take your privacy extremely seriously. We abide by the UK and EU Rules on data protection and we will not sell, trade or rent your information to a third party. We will only provide your information to a third party if it is necessary for processing your order and facilitating delivery who will also keep your personal details protected.
By using our website, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Our Company

Red Strawberry Solutions Ltd. is a company registered in England and Wales under company number 7490857 and our registered office / main trading address is at Red Strawberry Solutions Ltd., Town Hall Chambers Business Centre, High Street East, Wallsend, Tyne and Wear, NE28 7AT, UK. Our VAT number is GB 941 3225 49

Got a question we haven’t answered?
Get in touch with us and we’ll be able to help.