Delivery & Returns

Delivery

Dispatch and Delivery Times

UK Postcodes: Orders are dispatched within 3 business days by courier or 1st class Royal Mail (for small orders). Once dispatched they normally take 1 business day to arrive.
Europe and Worldwide: Once dispatched this normally takes between 2 and 20 business days to arrive, however Royal Mail / courier delivery times are outside of our control. Should you require a guaranteed delivery, please contact us for a quote.

Delivery within the UK

Delivery is free for orders totalling £80 or more (before VAT).
Orders under £80 (before VAT) – our standard delivery charge of £3.95+VAT applies.

Delivery to Europe and the Rest of the World

We don’t usually charge any extra worldwide (including Australia and New Zealand) for orders of £80 or more but we reserve the right to charge extra once you’ve placed your order. If in doubt please contact us for a quote.

Our Guarantee and Returns

How do I make a return?

Please contact us to arrange return. Once we’ve confirmed, please repackage the item in a similar fashion to how we sent it to you and mail it to the address given together with the invoice or order reference and a note explaining why.

Our returns address (unless you’re otherwise instructed) is:

Red Strawberry Solutions Ltd.,
The Storage Place,
Brewery Lane,
Felling,
Gateshead,
NE10 0EY
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.

What is your 100% No Fuss Satisfaction Guarantee?

As well as your being entitled to a seven-working-day ‘cooling off’ period when you can return your order to us for no reason for a full refund, we offer a ‘100% Satisfaction Guarantee’.

If for any reason you are less than 100% satisfied with your purchase, please contact us immediately so we can try to rectify the issue or arrange your return. You have 14 days to return the items to us. Returns for items not required after 14 days may be accepted but at our discretion and could be for less than 100% credit value. This may not be available for items specifically customised to your requirements.

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