Frequently Asked Questions
Do prices include delivery? FREE STANDARD DELIVERY- anywhere within UK, N.Ireland and Republic of Ireland (& usually worldwide*) on orders at or above £50.00 (excluding VAT). A £3.95+VAT delivery charge is added to all orders under £50.00. *Please see www.redstrawberry.co.uk/delivery-information for further details of delivery and other options.
Do prices include VAT? "Our price" as displayed is exclusive of VAT and VAT will be added upon checkout. Red Strawberry Solutions is Value-Added-Tax (VAT) registered and our VAT ID is GB 941 3225 49 and are therefore required by law to collect VAT on orders dispatched to addresses within the UK and European Community (except to European Community (non-UK) customers who supply us with a VAT ID).
What is your Best Price Promise? We promise to do our utmost to beat all genuine offers.If you are quoted cheaper elsewhere please email us via the Contact Us link on our homepage and include the following information:
* the product code of the item you found cheaper on a competitor's site
* your order number where this item was included
* the exact page on the competitors website where you found the product cheaper
* details of any discounts offered.
Is this product mis-priced? Despite our careful attention to pricing, an item could be mis-priced inadvertently. Please contact us for clarification if this occurs.
How Do I Pay for my order? * Credit/Debit Card - We use Paypal to handle your card payments. Paypal provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. Paypal accepts most major credit and debit cards including Visa (incl. Delta), MasterCard, Switch (incl. Solo) and Electron.
* Cheque or Postal Order - We accept cheques (drawn on a UK Bank only) or postal orders. If you would like to pay by cheque or postal order please make payable to Red Strawberry Solutions Ltd. and post to us together with your invoice or order number.
* Banker Automated Credit System (BACS) - We accept payments by BACS. Our Bank details are available upon request
How do you ensure the security of my payment? When you make an online payment on our website you are directed to the secure payment pages of Worldpay or Paypal who both adhere to thecompliance standards of the Payment Card Industry Data Security Standards (PCI) .
What happens if you run out of stock?
We do our best to maintain full levels of stock to meet our customers anticipated needs. If we do ever run out of the products that a customer has ordered, we will email the customer to offer the options of a suitable alternative, an estimate of the date when the originally ordered product will be back in stock, or a full refund.
What about Insurance? You will not be charged insurance on your order. We bear the risk of delivery until you take possession of your products. Unfortunately this does not apply to orders dispatched to outside of the UK Postcode Areas.
Guarantee and Returns
What is your '100% No Fuss Satisfaction Guarantee'? As well as your being entitled to a seven working-day 'cooling off' period when you can return your order to us for no reason for a full refund, we offer a '100% Satisfaction Guarantee'. If for any reason you are less than 100% satisfied with a purchase, please e-mail us within 30 (thirty) days of receipt and we will arrange to replace or refund the item. We may ask you to return the purchase to us. Returns for items not required after thirty days may be accepted but at our discretion and less than 100% credit value. This may not be available for items specifically customised to your requirements.
How do I make a return? To make a return, please repackage the item in a similar fashion to how we sent it to you and mail it to our warehouse facility, together with the invoice or order reference and an explanatory note.
The returns address is:
Red Strawberry Solutions Ltd.,The Storage Place,Brewery Lane,Felling,Gateshead,NE10 0EY
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.
Are my personal details secure? Yes. We take your privacy concerns seriously. We abide by the UK and EU Rules on Data Protection. Red Strawberry will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party when it is necessary for processing your order and facilitating delivery who will also keep your personal details protected.
Who are Red Strawberry Solutions Ltd.? Red Strawberry Solutions Ltd. is a company registered in England and Wales under company number 7490857 and our registered office / main trading address is at Red Strawberry Solutions Ltd., Town Hall Chambers Business Centre, High Street East, Wallsend, Tyne and Wear, NE28 7AT, UK . Our VAT number is GB 941 3225 49